At JOYFY, we follow a strict No Refund policy, except in cases where the product is found to be defective.

🔹Defective Items
Claims on defective products, once approved by the company, will be processed within 14 working days. Upon approval, you may select an alternative item of equal value from our website.

🔹Promotional Items
Items purchased at a 50% discount are not eligible for exchange.

🔹 Shipping Costs
Please note that shipping charges are non-refundable. Customers are responsible for all return shipping expenses.

🔹Non-Exchangeable Conditions
We do not offer refunds or a money-back guarantee.  
Exchanges will not be accepted for items that:  
- Have been worn, used, or altered  
- Are returned without original tags and labels  
- Show color variation due to screen brightness or contrast settings

🔹Seasonal Exchange
Summer items can only be exchanged for other summer stock, and winter items for winter stock.